Privacy Policy

Your privacy is important to us. It is Eisenjager Equipment's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details when you voluntarily provide them.
• Equipment Information: Details about equipment purchases, rentals, service requests, and parts orders.
• Financial Information: Payment and billing information necessary to process transactions (handled securely by our payment processors).
• Technical Information: IP address, browser type, device information, and website usage data through cookies and similar technologies.
• Communication Records: Records of your interactions with our customer service team and technical support.

How We Use Your Information

We use the information we collect to:

• Provide equipment sales, rental, and service support
• Process transactions and manage your account
• Communicate with you about orders, services, and support
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and resolve disputes
• Maintain equipment service records and warranty information

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT support.
• Manufacturers: With equipment manufacturers for warranty registration, recalls, and service support.
• Financial Partners: With financing companies when you apply for equipment financing (with your consent).
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, sale, or transfer of company assets.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and employee training on data protection
• Secure payment processing through certified providers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is used
• File a complaint with relevant data protection authorities

Policy Updates

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. We may update this privacy policy from time to time, and we will notify you of any significant changes by posting the updated policy on our website.